Returns Policy

At Equidae Botanicals, we strive to ensure you and your horse love our products, but we understand that sometimes things don’t work out—and that’s okay! Here’s everything you need to know about returns and refunds:

Our 30-Day Return Policy

You have 30 days from the date you receive your item to request a return. To be eligible for a return, items must be:

• Unopened or unused
• In their original packaging
• Accompanied byproof of purchase

To start the process, just email us atinfo@equidae.com.au, and we’ll guide you through the next steps. Please note that items sent back without first requesting a return won't be accepted.

Damages or Issues

Receive a damaged, defective, or incorrect product? Oh no! Inspect your order upon arrival and get in touch with us immediately atinfo@equidae.com.au. We’ll evaluate the issue and make it right, whether that means a replacement, refund, or exchange.

Exceptions (a.k.a. Things We Can’t Take Back)

• Sale items
• Gift cards

We hope you understand that these items are non-returnable.

Exchanges

Want to swap your product for something else? The fastest way is to return the original item (after it’s approved), and make a separate purchase for the replacement.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund is approved. If it is, the refund will be processed back to your original payment method. Please allow a little time for your bank or credit card provider to handle the transaction.

Subscriptions

Subscribed for recurring shipments by accident? Don’t worry—it happens! You can easily adjust the frequency or cancel anytime via our customer portal on the homepage. Or, email us atinfo@equidae.com.au, and we’ll help sort it out for you. And please know it is impossible for us to create a reoccurring order for you unless you request it via email.

We are confident you’ll love our products, but if it doesn’t work for you, we’re happy to refund your purchase and keep you as part of the Equidae family.

For any questions, feel free to reach out atinfo@equidae.com.au. We’re here to help!