Terms of service

Terms of Service

Last updated: May 2026

Welcome to Equidae Botanicals. By accessing or using this website, you agree to the following Terms of Service. These terms are written in accordance with Australian Consumer Law and apply to all users of the website.

1. About Us

This website is operated by Equidae Botanicals (“we”, “our”, “us”).

By visiting our website or purchasing from us, you agree to these Terms of Service, along with our Privacy Policy and Returns Policy.

If you do not agree to these terms, please do not use this website.

2. Online Store Use

You agree that you will:

Use this website only for lawful purposes
Provide accurate and current information when placing orders
Not misuse, copy, interfere with, or damage the website or its content
Not transmit viruses, malware, or harmful code through the site

We reserve the right to refuse service or cancel orders where we reasonably believe misuse, fraud, or unlawful activity has occurred.

3. Product Information

We aim to ensure all product descriptions, pricing, images, and information are accurate and up to date. However:

Colours may appear differently depending on your screen or device
Product availability may change without notice
Information provided on this website is general in nature and should not replace veterinary advice

Our products are designed for animal use only unless otherwise stated.

Due to the natural ingredients used in our products, colour, texture, scent, and appearance may vary slightly between batches. These variations do not affect product quality or intended use.

Information provided on this website is intended for general educational purposes only and is not veterinary advice. Always consult your veterinarian or qualified equine health professional regarding your horse’s individual needs, particularly where illness, injury, medications, or competition rules may apply.

Riders and owners are responsible for checking competition and swabbing regulations relevant to their discipline or governing body prior to use of any product. Equidae Botanicals cannot guarantee competition suitability across all organisations and jurisdictions.

Educational articles, blogs, guides, and product information published on this website are intended as general information only and should not be relied upon as a substitute for professional veterinary, nutritional, or legal advice.

4. Orders & Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

Correct pricing errors
Refuse or cancel orders where necessary
Limit quantities purchased per customer or order

If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

5. Shipping & Delivery

Shipping timeframes provided are estimates only and may vary due to carrier delays or circumstances outside our control.

Once an order has been dispatched, responsibility for delivery rests with the shipping provider. However, if your order arrives damaged, incorrect, or missing items, please contact us promptly so we can assist.

We are not responsible for delays or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including carrier delays, natural disasters, supply shortages, or technical disruptions.

6. Returns & Refunds

Returns and refunds are handled in accordance with Australian Consumer Law.

Please refer to our Returns Policy for full details regarding:

Change of mind returns
Faulty or damaged products
Eligibility requirements
Return procedures

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.

7. Intellectual Property

All content on this website, including logos, branding, product names, text, graphics, images, videos, product photography, and educational content, remains the property of Equidae Botanicals unless otherwise stated.

All images and visual content featured on this website are the property of Equidae Botanicals and may not be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent.

Unauthorised use of our intellectual property, including website imagery and branding, may result in legal action.

You may not reproduce, copy, distribute, or commercially use any material from this website without express written permission from us.

8. Third-Party Services & Links

This website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites and encourage you to review their terms and privacy policies before using them.

9. Limitation of Liability

To the extent permitted by law, Equidae Botanicals is not liable for:

Indirect or consequential loss
Loss of profits or business opportunities
Delays or interruptions to website access
Errors or inaccuracies on the website

Nothing in these Terms limits or excludes any guarantees, rights, or remedies you may have under Australian Consumer Law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, store, and handle personal information.

11. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will take effect once published on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.